Outsourcing Critical Success Factors

Successful outsourcing relationships don’t happen by accident. There are crucial elements and attitudes that make an outsourced account a success. In this course, instructor Bob McGannon reviews the characteristics of productive and healthy outsourcing environments and how client and outsourcing management and employees can contribute to that success.

Bob goes over the significant reasons that companies choose outsourcing and how different reasons should generate different management approaches. He also explains the conditions where an outsourcer is treated as a vendor or partner, then covers the requirements and prioritization of services included in the outsourcing engagement.

Bob describes effective service request processes and steps you through how an outsourcer can participate in strategy planning. In conclusion, Bob gives you an exercise to find the pitfalls in an outsourcing scenario.