Courses

Outsourcing Fundamentals

Beginner
34m 20s
January 15, 2021

Outsourcing presents challenges that aren’t part of a traditional working environment. Instructor Bob McGannon gives you guidance and information on how to work effectively in this growing industry. Bob explains the advantages and disadvantages of different outsourcing models and the...

Bob McGannon
Instructor

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Outsourcing Critical Success Factors

General
38m 15s
January 19, 2021

Successful outsourcing relationships don’t happen by accident. There are crucial elements and attitudes that make an outsourced account a success. In this course, instructor Bob McGannon reviews the characteristics of productive and healthy outsourcing environments and how client and outsourcing...

Bob McGannon
Instructor

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Outsourcing Management

General
30m 34s
January 21, 2021

Successful outsourcing depends upon proper management, with the right processes and attitudes. In this course, instructor Bob McGannon covers proper outsourcing management practices, from within the outsourcer’s organization or the client’s organization. He shows you the specific management tools and...

Bob McGannon
Instructor

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The Outsourced Environment

Beginner
43m 46s
January 22, 2021

Outsourcing can be a strategic, cost-saving approach to obtaining services which support your business. But working in that environment presents challenges and differences from a traditional work setting. In this course, instructor Bob McGannon helps you learn to work more...

Bob McGannon
Instructor

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Outsourcing: Managing Service Transition

Beginner
37m 18s
January 25, 2021

The transition of services from the client to the outsourcer is the first, most significant “moment of truth” in an outsourcing engagement, and it’s more difficult than most people realize. Stumbling blocks abound. In this course, instructor Bob McGannon discusses...

Bob McGannon
Instructor

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Handling Outsourcing Issues

General
37m 47s
January 26, 2021

To succeed in outsourcing environments, you must understand the common issues that plague outsourcing engagements and how to address them. Instructor Bob McGannon discusses the early warning signs of common issues, along with response alternatives. Issues can arise when the...

Bob McGannon
Instructor

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